Responsible Gaming —
Your safety is our commitment
At gb99, we believe gaming should be a source of enjoyment, not stress. We are always here to ensure your safety and peace of mind.
Safe & Responsible Gaming
Our Responsible Gaming Philosophy
gb99 is more than just an online gaming platform — we care about the overall well-being of our players. Online gaming can be a great form of entertainment, but it stays healthy only when enjoyed within certain boundaries.
Responsible gaming means staying aware of your budget and time, not placing extra bets to chase losses, and keeping gaming as a source of fun — not as a livelihood or income stream. At gb99, we see this philosophy as the core foundation of our platform.
Our platform is for players aged 21 and above only. Keeping minors away from gaming is one of our key responsibilities. If you have children or teenagers at home, please keep your account details private and use parental controls where needed.
We understand that gaming addiction is a real issue that affects many families. That is why gb99 provides various self-regulation tools and support services to help you keep your gaming habits in check. From setting deposit limits to taking a time-out or full self-exclusion — we are with you every step of the way.
Remember, gaming is entertainment — it can never be a solution to financial problems. If you ever feel that gaming is disrupting the normal flow of your life, do not delay in contacting us. Our 24/7 support team will always be there for you.
gb99's Protection Tools
Set Deposit Limits
You can set a limit on how much you deposit daily, weekly, or monthly. Once set, the limit takes effect immediately. Increasing a limit requires a waiting period, but it can be reduced instantly.
Time Limits & Reminders
Turn on a session timer and receive automatic reminders when a set time has passed. Playing for long stretches can cause mental fatigue — take regular breaks and play with a clear head.
Time-Out
If you feel you need a short break, you can take a time-out lasting anywhere from 24 hours to 30 days. During this period, no gaming activity can be conducted from your account.
Self-Exclusion
If you feel a longer break is needed, choose self-exclusion. This allows you to close your account for a minimum of 6 months or permanently. No marketing communications will be sent while self-exclusion is active.
Review Gaming History
View your full gaming history and records of deposits and withdrawals at any time. Staying aware of your own habits is the first step toward responsible gaming.
24/7 Support
If you have any concerns about gaming, contact our support team at any time. Chat with us live or by email in Bengali — we are always by your side.
Recognise the Warning Signs
Gaming addiction develops gradually and is often hard to notice in yourself. If you see any of the signs below in yourself, seek help.
- Feeling the urge to bet more to recover money you have lost
- Feeling restless or irritable when not gaming
- Hiding the amount you game from family or friends
- Neglecting work, studies, or social responsibilities because of gaming
- Borrowing money or dipping into savings for gaming
- Repeatedly returning to gaming despite trying to stop
- Experiencing anxiety, depression, or sleep problems due to gaming
- Viewing gaming as a way to solve financial problems
- Experiencing strain in relationships with family or loved ones
Assess Yourself
Ask yourself the questions below. If you answer "yes" to most of them, contact the gb99 support team.
Do I spend more time or money on gaming than I budgeted for?
Is gaming affecting my work, family, or health?
Do I keep gaming repeatedly to try to win back money I have lost?
Is gaming disturbing my peace of mind?
Do I hide my gaming from family or friends?
Have I ever borrowed money or used my savings for gaming?
21+ Age Requirement
gb99 strictly does not allow anyone under the age of 21 to game. Age is verified at the time of account registration and proof of ID may be requested at any time.
You can also play a role in protecting minors. Never share your login details. Be cautious about saving passwords on computers or phones if you have children or teenagers at home. Always log out when you finish gaming.
If you believe an underage person is using or attempting to use your account, notify our support team immediately.
For players aged 21 and above only
Contact Us for Help
The gb99 support team is by your side
For any concerns or issues related to gaming, our specialist support team is ready to help you. Do not hesitate to reach out to us.
Activate Self-Regulation
To activate deposit limits, time limits, a break, or self-exclusion, go to your account or tell the support team directly — we will act immediately.
- Set deposit limits
- Turn on session timer
- Time-Out
- Self-Exclusion
Responsible Gaming FAQ
Enjoy responsibly at gb99
Have fun with safe gaming assured. Our support team is always here for whatever you need.