gb99 Terms & Conditions

Acceptance & Consent

By accessing, registering on, or using any service on the gb99 platform, you are considered to have fully read, understood, and agreed to these Terms & Conditions ("Terms"), our Privacy Policy, and our Responsible Gaming Policy.

If you do not agree with any part of these Terms, please do not use any gb99 services. These Terms form a binding legal agreement between gb99 and the user.

Eligibility Requirements

To use gb99 services, you must meet the following conditions:

• You must be at least 21 years old. Any account found to belong to a minor will be immediately closed and all winnings will be forfeited.
• You are opening an account of your own free will and based on your own judgment — not at anyone's direction or as a proxy.
• You do not reside in a jurisdiction where receiving online gaming services is fully prohibited.
• You are not on gb99's self-exclusion list and your account has not been previously closed.
• You are accepting these Terms in a sound and independent state of mind.

Account Registration & Security

Each individual may open only one gb99 account. If multiple accounts are found under the same person's name, all accounts will be closed and all winnings will be forfeited.

• All information provided at the time of registration must be true, accurate, and up to date.
• Using a false name, address, or identity document is strictly prohibited.
• It is your responsibility to keep your password confidential; gb99 will never ask for your password by phone or email.
• If you suspect unauthorized access to your account, notify the support team immediately.
• Allowing a third party to use your account is prohibited.

Deposits & Withdrawals

gb99 currently processes payments through Bangladesh's most widely used mobile financial services — bKash, Nagad and Rocket (Dutch-Bangla Bank's mobile wallet). Payments are not accepted or made through any method other than these three.

• Minimum deposit amount: ৳500 (the same for each method).
• Minimum withdrawal amount: ৳800.
• Typical withdrawal processing time: 15 minutes to 2 hours.
• It is recommended to use the same mobile number for both deposits and withdrawals.
• In cases of suspicious transactions, gb99 reserves the right to hold funds until verification is complete.
• If money laundering or fraud is suspected, gb99 may cancel the transaction and suspend the account.

Bonuses & Promotions

The gb99 welcome bonus is a 100% bonus on your first deposit, up to a maximum of ৳20,000. Certain specific conditions apply to receive this bonus.

Bonus examples:

• Deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000
• Deposit ৳42,000 → Bonus ৳20,000 → Total balance ৳62,000 (bonus has reached the maximum limit)

Wagering requirement (20x):

• Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
• Example: ৳1,000 bonus × 20 = a total of ৳20,000 must be wagered before the bonus can be withdrawn.
• The original deposited amount may be withdrawn at any time before the wagering requirement is met, but the bonus and any winnings earned from the bonus cannot be withdrawn.

General bonus rules:

• Each bonus offer may have its own terms and conditions — please see the relevant promotion's details.
• If abuse or manipulation of a bonus is suspected, gb99 reserves the right to cancel the bonus.
• Multiple welcome bonuses cannot be claimed from the same account, mobile number, or device.
• Separate terms may apply for VIP cashback and other promotions.

Gameplay Policy

When enjoying casino games, live dealer, slots, fishing games, and sports betting at gb99, the following rules must be followed:

• Game results are determined by a certified Random Number Generator (RNG) — results are not predetermined.
• If a technical issue occurs during any game, that round may be cancelled and the bet will be refunded.
• In sports betting, it is prohibited to manipulate bets by claiming support for a specific team or player, or to place bets based on incorrect information.
• If an unusually large win is achieved by exploiting a software bug or glitch in any game, that win will be considered void.
• Bonus arbitrage or betting manipulation using multiple accounts is strictly prohibited.

Fair Play & Security

gb99 is committed to operating a safe and fair platform. We use SSL encryption and employ the highest technical measures to protect user data.

• Any form of hacking, use of bots, automated betting software, or any other unauthorized technology is strictly prohibited.
• If gb99 detects fraudulent activity on any account, it reserves the right to immediately suspend or close that account.
• You can report any suspicious activity related to your account to our support team.
• gb99 will never ask for your password, OTP, or mobile banking PIN.

Responsible gaming

gb99 believes that gaming is an entertainment activity — not a source of income. We encourage users to play responsibly and provide the necessary tools to do so.

• Do not place bets beyond your financial means.
• A deposit limit can be set on your account — contact the support team.
• You can request self-exclusion or a temporary break.
• If you notice signs of gaming addiction, seek professional help.

For more detailed information on responsible gaming, visit our Responsible Gaming page.

Privacy & Data Protection

gb99 follows our Privacy Policy when collecting, storing, and using users' personal information. Information provided at registration is used solely for account management, identity verification, and fulfilling legal obligations.

• Personal information is not sold to third parties.
• Information may be provided to authorities upon request for legal reasons or if required for a financial crime investigation.
• Requests to update or delete your personal information can be made through the support team.

Limitation of Liability

gb99 accepts no liability in the following situations:

• If gameplay is disrupted due to an internet connection failure.
• If a transaction is affected by a technical issue with your device or browser.
• For delays or failures on the part of a third-party payment provider.
• If loss occurs as a result of sharing your login details with someone else.
• If the service is unavailable due to an unforeseen or unavoidable event (force majeure).

To the maximum extent permitted by law, gb99's total liability for any single incident will not exceed the value of the transaction involved.

Account Termination & Suspension

gb99 may close or suspend an account without notice in any of the following situations:

• If any part of these Terms is violated.
• If it is found that an account was opened using false information.
• If misuse of a bonus or promotion is detected.
• If fraud, money laundering, or any other illegal activity is suspected.
• At your own request — contact support for self-exclusion or to close your account.

Upon account closure, any valid balance (excluding bonuses) will be returned, unless a legal process is ongoing.

Right to Make Changes

gb99 reserves the right to change, amend, or update any part of these Terms at any time. A notice will be posted on the platform for significant changes.

• If you continue to use the platform after any changes, you will be considered to have accepted the new terms.
• The most current terms will always be available on this page.
• It is your own responsibility to visit this page regularly.

Contact & Dispute Resolution

If you have any questions, complaints, or need clarification about these Terms, please contact our support team:

• Live Chat: 24/7 instant response — log in to the platform and start a chat.
• Email: [email protected] — service available in both Bengali and English.

gb99 is committed to resolving all complaints in good faith and on fair grounds. In the event of a dispute, a resolution will first be attempted through the support team.