❓ Frequently Asked Questions
gb99 Q&A — Answers to All Your Questions
From deposits to security, identity verification, and support — find detailed answers to all the important topics on gb99 in one place.
Whether you are new to gb99 or a long-time player, it is natural to have questions about managing your account, depositing and withdrawing money, staying secure, and getting support. On this page, we have organised the most frequently asked questions into four sections — deposits, security & privacy, support, and identity verification. Each answer is written in straightforward, plain language so you can find the right information quickly. If you cannot find the answer to your question, our 24/7 support team is always here for you.
All Q&A
Deposits
Log in to gb99, go to the "Deposit" option, and select Nagad. Send the payment to the designated gb99 Nagad number, then confirm the transaction ID and amount. The minimum deposit amount is ৳500. In most cases, the balance is added to your account within a few minutes.
Log in to your gb99 account and select bKash on the deposit page. Send money to the displayed gb99 bKash number and enter your gb99 user ID as the reference. The minimum deposit is ৳500. Once the transaction is complete, submit the relevant details on the website — your account balance is usually updated very quickly.
gb99 currently supports three mobile banking methods for deposits — bKash, Nagad, and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit is ৳500 for all three methods. No other deposit methods are currently available beyond these three.
First, make sure you have a screenshot of the transaction from bKash, Nagad, or Rocket. Then contact gb99's 24/7 live chat and provide the transaction ID, amount, and time. Issues are usually resolved quickly after verification. Sometimes a server delay may cause a slight wait — you can wait a little while and check again.
Yes, Rocket (Dutch-Bangla Bank's mobile wallet) is fully supported. Select Rocket on the deposit page and make the payment to the provided number. The minimum deposit is ৳500, the same as bKash and Nagad. Rocket users enjoy the same benefits as bKash or Nagad users.
Security & Privacy
gb99 uses state-of-the-art SSL (Secure Socket Layer) encryption, which keeps all your personal data and financial transactions secure. Every piece of data sent to the site's servers is encrypted, making it impossible for third parties to read or alter. We conduct regular security audits to ensure the platform remains reliable at all times.
Absolutely not. No gb99 staff member or representative will ever ask for your bKash, Nagad, or Rocket OTP, PIN, or password. If anyone asks for this kind of information — whether they claim to be a gb99 representative or not — treat it as a phishing attempt and do not share any details. Report it to our support team immediately.
A strong password should be at least 8–12 characters long and ideally include a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (@, #, !, etc.). Avoid your name, date of birth, or simple sequences like "123456". Do not use your gb99 password on any other site, and change it regularly.
Change your password immediately. Then report the issue to gb99's 24/7 live chat or by email at [email protected]. Provide details of any suspicious logins or transactions. Our security team will investigate promptly and take the necessary steps to help secure your account.
gb99 does not sell or share users' personal information with advertisers or any other unauthorized third parties. Information may be used in a limited way only with technology partners necessary to operate the service and in cases of legal obligation. Please read our privacy policy for full details.
Support Questions
The gb99 support team provides service in both Bengali and English. With Bangladeshi players in mind, our agents are able to understand and resolve your issues in Bengali with ease. There is no language barrier — write in whichever language you are comfortable with.
Having the following information ready before contacting support will help you get a faster resolution: your gb99 user ID or registered mobile number, a description of the issue (which page, what you were trying to do), the transaction ID, amount, and time if the issue is transaction-related, and a screenshot if you have one. This allows the support agent to assist you more quickly.
gb99 offers two support channels. First, live chat on the site — open the chat window directly on the website; this is the fastest method. Second, email — write to [email protected] with full details. For urgent matters, live chat is the more convenient option.
Yes, gb99 support is active 24/7, seven days a week. Whether it's early morning, midnight, or any holiday — an agent is always available on live chat. Emails are also answered within 24 hours. Do not hesitate to get in touch whenever you have an issue.
Every email sent to [email protected] receives a reply. The clearer and more detailed your description of the problem, the faster the resolution will be. Email is suitable for complex matters, as all information is in writing. If you want a quick response, live chat is the better option.
Identity Verification (KYC)
Identity verification (KYC) is typically requested when making a significant withdrawal for the first time, or if unusual activity is detected on an account. In addition, an automatic verification request may be triggered at certain milestones as per gb99's rules. This is completely normal and is done for the security of your account.
The KYC process is primarily for your own protection. It ensures that no one else can access your account and that your money reaches its rightful owner. It also helps prevent money laundering and supports a safe and transparent gaming environment. gb99 believes in fair play and responsible gaming.
Yes, this is very important. The name registered on your gb99 account must exactly match the name on your bKash, Nagad, or Rocket account. If the names do not match, verification may be blocked at the time of withdrawal. Provide the correct name when opening your account to avoid any complications later.
First, read the reason for rejection — documents are usually rejected because they are unclear, cropped, or contain mismatched information. Take a photo of the complete document in good lighting and resubmit. If you cannot understand the issue, contact gb99 live chat or [email protected] — the support team will guide you through the steps.
In some situations, withdrawals may be temporarily put on hold until KYC verification is complete. This is done to protect your funds. However, deposits and gameplay can generally continue as normal. Submit the required documents on time to complete verification quickly, and contact support for any assistance.
Still haven't found your answer?
If you could not find the answer to your question above, do not worry. gb99's expert support team is available seven days a week, twenty-four hours a day. Ask any question in Bengali or English — you will get an immediate response on live chat.
Log in to get support