gb99's Privacy Policy
Your personal information is completely safe with us. This document explains in detail how gb99 collects, uses, and protects your data.
1 Introduction & Scope
gb99 ("we", "our", or "platform") has prepared this privacy policy so that our users ("you" or "member") can fully understand how we collect, store, process, and protect their personal information.
This policy applies to the gb99.mom website and all services under it. By registering on our site or using our services, you are considered to have agreed to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.
2 What Information We Collect
Information You Provide Directly
When you register on our platform or use our services, the following information is collected:
- Full name and date of birth
- Email address
- Mobile phone number
- Payment method details (bKash, Nagad, Rocket number)
- Documents required for identity verification (where applicable)
Automatically Collected Information
Some information is collected automatically while you use the site:
- IP address and device identifier
- Browser type and operating system
- Site usage patterns and duration
- Information from cookies and similar tracking technologies
- Referral source and navigation path
Financial Transaction Information
A record of every deposit and withdrawal transaction is kept, which includes:
- Transaction amount and date
- Payment method used (bKash, Nagad, or Rocket)
- Transaction status and reference number
- Withdrawal requests and processing details
Gaming Activity Information
To ensure responsible gaming and to improve service quality:
- Play history and preferences
- Bet amounts and outcomes
- Session duration and frequency
- Bonus and promotion usage history
3 Purpose of Using Information
gb99 uses collected information only for the following legitimate purposes:
3.1 Account Management & Verification
Personal information is required to create, maintain, and verify your account. This is essential for preventing fraud and ensuring user security.
3.2 Payment Processing
Financial information is required to process deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are secured by SSL encryption.
3.3 Providing Customer Support
We use your information to resolve your issues and improve our services through 24/7 live chat and email ([email protected]) support.
3.4 Security & Fraud Prevention
We analyze collected information to prevent unauthorized access to your account, money laundering, and other unlawful activities.
3.5 Responsible Gaming
By analyzing your gaming behavior, we ensure compliance with responsible gaming principles and provide appropriate support when needed.
3.6 Service Improvement & Personalization
Usage information is used to provide a personalized experience based on your preferences and to continuously improve our platform.
4 Sharing Information with Third Parties
gb99 never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:
Payment Processors
Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant service providers.
Legal Obligations
Information may be shared with authorities to comply with court orders or applicable legal requirements.
Technology Service Providers
Partners who provide the technical infrastructure required to operate the site receive limited information under strict confidentiality agreements.
Business Transfer
In the event of any merger or acquisition, the relevant party will be bound to comply with this same privacy policy.
5 Cookies & Tracking Technologies
The gb99.mom website uses various types of cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site's functionality.
Essential Cookies
These cookies are essential for the basic operation of the site. They are used to maintain login sessions, perform security checks, and save user preferences. Disabling these cookies will prevent the site from functioning properly.
Analytical Cookies
These cookies help us understand which pages users spend time on and which features are used most. This information is analyzed in aggregate and no individual's identity is identified.
Cookie Controls
You can disable cookies at any time by changing your browser settings. Keep in mind, however, that disabling certain essential cookies will limit the platform's functionality.
6 Data Security Measures
gb99 follows industry-standard technologies and practices to protect your personal information. Our security framework consists of the following layers:
SSL/TLS Encryption
All data transfers are protected by SSL encryption, which prevents data theft.
Encrypted Storage
All stored sensitive information is kept in encrypted databases.
Continuous Monitoring
24/7 system monitoring runs to detect suspicious activity immediately.
Access Control
Only authorized staff have access to the information they need; every access is logged.
7 Data Retention Period
gb99 retains your personal information only for as long as necessary. The retention period for different types of information is as follows:
- Account information: For as long as the account is active and for a specific period after closure as required by legal obligations.
- Financial transaction information: For the period required to prevent fraud and comply with applicable regulations.
- Gaming activity information: For the period determined to maintain responsible gaming protocols.
- Cookie and log data: Automatically deleted within 30 to 90 days as a rule.
- Customer support records: Retained for a specific period to improve service quality and resolve disputes.
Some information may need to be retained for an extended period due to legal obligations, ongoing disputes, or regulatory requirements.
8 Your Rights
Every member of the gb99 platform enjoys the following rights:
Right to Access Information
You may request to know what information we are storing about you.
Right to Correct Information
You may request correction of inaccurate or incomplete information.
Right to Delete Information
In certain circumstances you may request deletion of your personal information, unless there are legal obligations to retain it.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Data Portability
You may request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted.
To exercise these rights, send an email to [email protected] or contact our 24/7 live chat support directly. We will respond to your request as quickly as possible.
9 Protection of Minors
gb99 services are strictly for individuals aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.
Age verification measures are in place during the registration process. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be suspended.
10 Policy Changes & Contact
Policy Changes
gb99 reserves the right to update this privacy policy at any time to keep pace with business needs, legal changes, or advances in technology. For significant changes, we will send a notification to the email address registered to your account. If you continue to use the site after a revised policy is published, that will be considered your acceptance of the new policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team:
Live Chat
Get an immediate response 24/7 in Bengali and English
Language of Service
Support is available in both Bengali and English